Welcome to the MWH Wine’s frequently asked questions page. Here you’ll find answers regarding everything from where we can deliver, to our refund policy, and how you can sell us your wine.
We hope that you will find everything you need here, but if you have a specific question then please call Mike on 0118 984 4654 or email MWH wines here.
1. Where do you deliver?
We deliver worldwide.
2. Do I need to buy a case of wines?
No, we’re happy to sell single bottles. Certain wines are only available as a case, but that is stated on the listing.
3. Where do you buy your wines from?
We source our wines from private collectors, auctions, and direct from producers. All wines are inspected before being offered for sale and we can guarantee their provenance.
4. Do you buy wines?
Yes, we’re always happy to consider buying wines. If you have anything to offer, then please call Mike on 0118 984 4654 or email MWH wines here.
5. The wine I am looking for isn’t on your website. Can you help me find it?
Yes, we’re always happy to consider buying wines. If you have anything to offer, then please call Mike on 0118 984 4654 or email MWH wines here.
6. A lot of your vintage ports don’t have labels. Is that normal?
Yes. Traditionally vintage ports labels were of poor quality and over time they either fell off or rotted away. To combat this the producers embossed the capsules with the vintage. An old vintage port not having a label is quite normal and doesn’t mean the wine is in any way inferior.
7. Can I pay via bank transfer?
Yes. While we take all major credit cards and PayPal, if you contact Mike on 0118 984 4654 or email MWH wines here he will be happy to help you pay by transfer.
8. What happens if a wine turns out to be spoilt?
Very occasionally wines will spoilt. Spoiled wines are wines that are faulty and patently out of condition. We cannot accept responsibility for wines that are simply tired or are not to the purchaser’s taste. Any spoilt wine (within the timeframe) must be notified to us by e-mail within 2 days of opening so we may verify the claim. We may require the bottle and its contents to be returned to us.
9. What is your refund policy?
If you are unhappy with any of our products for any reason just return it/them unopened, in its original packaging, within 1 month for a refund or replacement. Should the wine be spoiled* upon opening within 1 month of the purchase date we will provide a replacement or credit against a future purchase. Any spoilt wine (within the timeframe) must be notified to us by e-mail within 2 days of opening so we may verify the claim. We may require the bottle and its contents to be returned to us. Please note that we cannot accept returns on any wine that is over 30 years old. These old wines can be very fragile so your purchase is subject to caveat emptor.
Spoiled* wines are wines that are faulty and patently out of condition. We cannot accept responsibility for wines that are simply tired or are not to the purchaser’s taste.
Any shipped order that is cancelled when in transit will only be refunded when the order arrives back in our warehouse. Shipping costs will be deducted from the refund.
If you have any other specific questions then please call Mike on 0118 984 4654 or email MWH wines here.