If you are unhappy with any of our products for any reason just return it/them unopened, in its original packaging, within 1 month for a refund or replacement. Should the wine be spoiled* upon opening within 1 month of the purchase date we will provide a replacement or credit against a future purchase. Any spoilt wine (within the timeframe) must be notified to us by e-mail within 2 days of opening so we may verify the claim. We may require the bottle and its contents to be returned to us. Please note that we cannot accept returns on any wine that is over 30 years old. These old wines can be very fragile so your purchase is subject to caveat emptor.
Spoiled* wines are wines that are faulty and patently out of condition. We cannot accept responsibility for wines that are simply tired or are not to the purchaser’s taste.
Any shipped order that is cancelled when in transit will only be refunded when the order arrives back in our warehouse. Shipping costs will be deducted from the refund.